Just Google “tide froze my account” and see how these people operate.
Well, I have 2 separateTide business accounts so feel it’s fair for them to get 2 negative reviews.
In response to their BS on the previous review:
“Rest assured that account pauses happen only to ensure the safety of our members' accounts. We don't take chances with security and we are always following industry regulations in regard to this. It would be our pleasure to look into this and forward your feedback to the relevant team.“
This is just the same cut and paste response they say every-time a question is asked.
They have paused 2 business accounts. ONE FULL MONTH AGO. I employ people. I pay wages. I invoice people. I receive money. Now how much fun is it to run a business without a bank account? How easy is it to get people to pay invoices to a new account? How much fun is it to try and pay wages when you can’t access your money? Think we all know the answers don’t we?
How can it take a company this big over a month to “review” something. They haven’t even been able to tell me what they are “reviewing.” They can’t even have someone have a conversation with me. They have been given my contact number and details in their below request and guess what? No-one has rang.
God knows why this company does this? I own seven companies. My business banking with HSBC for 4 years. No issues. Starling bank? No issues. Monzo? No issues. Tide? Let’s freeze it for no reason. Let’s not bother prioritising a frozen account so the business can carry on operating, let’s just send a copy and paste text reply through the app.
What tickles me the most is that their “complaints department” is looking into this, and uses the same cut and paste response as the general chat.
Just go to one of the other banks. It’s much easier and you won’t be subject to some none-sense as this company must not give two poops about it’s clients, otherwise I wouldn’t be in the same place 1 month later…. With no explanation as to why in the first place.
Reviewed on: 7th October 2021
