My latest email look at the typing skills from there customer service also that was on Nov 13th its now the 15th November and guess what there has been no money sent back so this is ultimate proof of fraudulent actions by POCKIT !!!
Esther (Pockit)
Nov 13, 12:12 GMT
Hi Victoria,
y returned to the
Thank you for contacting Pockit.
Your funds were successfully returned to the source account, where the money was sent from.
Kind regards,
Esther
Customer Service Pockit
Details :
This is what POCKIT HAVE done:
*Tuesday 12th September:
My Pockit account randomly closed and suspended with no reason or excuse ...
*Friday 15th September:
£240.81 get's paid into my Pockit account from HMRC and stays in my Pockit account even though a customer service rep informed me it would bounce back...
*Tuesday 19th September:
£48.10 get's paid my Pockit account from Child benefit...at this point im concerned as it also does not bounce back...
So..
Endless Emails & Phone Calls later we finally get a response on
*Thursday 26th October:
Stating our account has been closed (Still no reason) and they stated that the monies £288.91 would be returned to there source's which are i have you know Government sources but this doesn't seem to bother Pockit as they are fraudulent in every sense...
*Monday 30th October
Marisa Joseph informs it'll be returned as soon as possible (I have every email from them by the way) (Showing severe incompetence and i also have several recorded phone conversations)
*Thursday 2nd November:
By Facebook messenger the Pockit team confirm that monies will be returned ten working days from 26th October 2017 so meaning by Thursday 9th November...
Guess what no monies still to this date and I'll continue to put this generic EXTREMELY DETAILED REVIEW on Trustpilot untill im posted a cheque for the amount of £288.91 of my children's money POCKIT have held since TUESDAY 19th September...
Reviewed on: 15th November 2017
45 days since pockit disabled my account still cant access my money....customer service?what customer service??? Absoulte joke of a company stealing people's money!!!! If ur lucky enough to speak to some one their rude ignorant and no help at all useless! not professionals!!
Reviewed on: 26th October 2017
Almost a month of pockit withholding my money and no reason other than account being reviewed... ID they requested were sent the day they asked for it yet customer service have no answers! Emails get ignored or a generic email is sent...still no explanation! I was told no money could go in the account yet they've taken over £200!! Still no explanation! I've struggled with three children for nearly a month! Absolutely shocking they can do this!
Reviewed on: 7th October 2017
Pockit are absolutely useless they are scammers they disabled my account without notice and told me no money can go in or out however they have accepted payment of my child and working tax credits yet I can't get it when I ring I'm greeted with rude staff who say they can't access my account! I provided all proof of id and address which apprantly is still being verified been told takes 30/45 days yet I can't gety money which they are holding illegally!!! My kids need food nappies gas electric etc and I can't get my money and can't speak to anyone at pockit. Its disgraceful these people think they can do this!!!! Would give zero stars if I could !!! Robbing b#@£%@£#
Reviewed on: 15th September 2017
