If you ever need to withdraw your entire funds from a savings account at Skipton to buy a house, you'll go through hell and high water to get YOUR money out, even from a flexible savings account. They will drag it out 4 weeks or so and many many calls of absolute misinformation. First they tell you it is being processed one week. Two weeks later someone will tell you they need a letter from your solicitor to authorise a withdrawal of YOUR funds. Unbelievable! Their customer service is appalling with one person telling you it is being processed and then another putting a stop on the transfer to YOUR bank account and this will likely go on for 4-6 weeks. If you happen to be managing funds for someone with a legitimate legally recognised and registered Power of Attorney (with the Office of Public Guardian), well they refuse to recognise it even though months prior, they acknowledged it. They can't tell you what law they use to refuse withdrawal of funds, because clearly they are acting illegally. They will tell you that THEY will decide if purchasing a house by the account holder in the account holder's name is the right thing for that account holder. Really! Since when did the consumer entrust their purchasing power and freedom to a building society? Since when did we hand over that freedom? I don't recall they had the right to manage funds over and above the Lasting Power of Attorney.
Stay away from this horrible organisation who think the consumer account is their money. There are plenty of other reputable financial institutions to choose from who operate more ethically and morally. Customer service and my review would be negative 10 (-10) if I could give such a rating here.
Reviewed on: 12th October 2021
