Smart Money People Logo

Member Profile

Name: RH123

About you (What is this?)

Most Recent Reviews (1/1)

View All 

Talking to a brick wall

1
Called up to request increase in credit limit. Told they don't take requests. Told they review files and offer credit limit increases in their own time Can't tell me whether/when my file is being reviewed. I then asked if they had up to date salary information, as my income is now >2x what it was when I opened the card 5 years ago. Told they don't collect salary information. Really poor and will be cancelling as soon as mortgage application complete. Reviewed on: 14th October 2021
RH123's avatar
RH123
Reply from Hi, We are sorry to hear this has happened and would advise emailing [email protected] as we are eager to resolve this for you. Kind Regards, Jaja Team Response date: 15th October 2021