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Name: Gxchx Foxes

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Racist unethical fraudulent , breaking the confidentiality law

Races, breaking confidentiality law and making fraudulent claims, the notorious shameless Kingswinford branch! We have always been treated very poorly by this branch, and reading the reviews, we are not the only ones. Their complaint procedure is sham, others state this as well. We are shaken by our experience in this branch. We took our son to open his first account. The staff were, as races, arrogant, lazy, and unprofessional as ever. They whisper whilst looking at us or other customers. Then they will give all confidential information, like how much money you have in your bank etc through a laud speaker by which, all other customers will hear. We asked their help to open our son's first account. The manager asked responded loudly through a loud speaker - ARE YOU DISABLED THAT YOU CANT OPEN IT YOURSELF?? Speechless and frozen we were. -WHAT IS YOUR DISABILITY?? Ashe showed again. Then gave us a leaflet with a bit of scribbles on and said ' YOU DO IT'. We left humiliated and upset. The scribbles were all wrong informations, the phone number provided was not even in use. But since we were not disabled, and that they were lazy, we did open our son's account. Two weeks later, we received a complaint letter accusing our son who never spoke these staff with bored house wive attitudes, accept giving his name and dob shyly, then sitting back at the chair out of the way, calling my son, 'YOU WERE AGGRESSIVE, INAPPROPRIATE AND MADE STAFF UNCOMFORTABLE'. Now, our son had never got of his chair or spoke, accept when asked, giving his name, and DOB. So, this incompetent and unethical people made a false allegation against our child. We then called them and requested an investigating for this fraudulent complain. Instead, a man from complain department said 'STAFF DID THEIR BEST, YOU ARE WRONG' then hanged up. What kind of a bank is this, we put our money in to their trust, by which they earn money, but they do not treat equally respectfully. The staff is not trained professionalism or ethics. We are going to ombudsman and removing our bank to a place where our custom will be valued. Reviewed on: 14th October 2021