I’ve been with HSBC for my personal account since it took over the Midland Bank. I’ve had my business account for over 15 years. They’ve closed so many branches it’s ridiculous, leaving me with a choice of 2 branches. 2 weeks ago I went to the most local bank…. It was shut for ‘refurbishment’…. Couldn’t they have done that BEFORE they shut several other local branches? Today I went to pay in my cash and cheques and get some change for my small business and they were open, yaaaay! I don’t know what’s been ‘refurbished’, other than the lack of bank tellers. YES, they are a bank that now NO LONGER TAKE CASH OR CHEQUES! No teller services AT ALL…. But hang on, I can pay in at the Post Office. So I’m paying for a business bank account from a ‘bank’ that no longer offers any banking services I need…. 15 years loyalty…. Bye bye HSBC, I’m very disappointed that you’re forcing people in to a digital world when so many people still deal with cash.
Reviewed on: 25th October 2021
