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Name: Linzi Stockdale-Bridson

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Three months since I reported a claim and still no resolution

I had carpet damage. Haven’t claimed fir accidental home insurance for over 20 yrs. I paid for a professional carpet cleaner to try to remove the stain twice, got two quotes for replacement from local carpet companies and provided photos of the damage and room. They didn’t acknowledge any of this and says they would only pay a quarter of the cost of replacement with a carpet of significantly lower quality than I had. I am totally appalled and shocked that they didn’t pay fir the full replacement cost less excess. I will never use again or recommend. Reviewed on: 28th October 2021