Smart Money People Logo

Member Profile

Name: Basil

About you (What is this?)

Most Recent Reviews (1/1)

View All 

Barclays travel insurance total scam

1
I singed up for the Barclays travel pack insurance 3-4 years ago and I was paying monthly through direct debit. I signed up to this insurance after I was convinced by Barclays customer service at the branch that I will never be let down and I will have peace of mind if I will face any problems with any of my flight tickets abroad. I didn’t make any claim and neither benefited from this insurance in the past. However, I convinced myself every time I book flight tickets that my bank insurance will cover me if I will face any issue’s. Few days ago both myself and my little child missed our return flight to England due to reasons out of our control. So I had to book oneway tickets and I had to stay in the airport and wait the whole day to catch the second scheduled flight. Anyhow. Upon my return I contacted the Barclays travel insurance and spoke to the their poor customer service who informed me over the phone after few questions that I’m not covered because my incident story it doesn’t fall under their category and I should have informed her different story. I had all the evidence and bookings to proof that my claim is legitimate. However, obviously she was asking me to lie in order for me to get my money back. What their customer service will do to you when you make a claim is they will ask you few tricky questions and they try to lead you to say something which will give them excuses not to cover your loss. They are scammers. please do not let them fool you and convince you to sign up for their insurance because they will take your money and give you nothing in return. They will let you down when you need them. not recommended at all. I wish I could give them 0 stars instead of One. Reviewed on: 4th November 2021
Basil's avatar
Basil