I wanted to open a HSBC Premier Account, but was told by the branch it would be easier to open a classic account first. I did this online, and after no response for 2 weeks - I discovered they had cancelled my application. The branch staff couldn’t even understand why.
When they phoned me to setup the Premier Account, they told me that since I was an existing customer, I had to show that I paid my salary into the existing account. As I would not be paid for another 4 weeks, the application would be put on hold.
Nowhere does it say this on the HSBC website. It says you can open a Premier Account in the branch - you cannot. It says you can pay your salary into the Premier Account - you can’t, as you have to prove that you qualify by paying into another account. It says you must phone to open a joint account - you don’t.
Not even HSBCs staff knows how the Premier Account works. I have now told them that I won’t be continuing with the application, and will be staying with my current bank.
Reviewed on: 6th November 2021
