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Name: Amanda Wheeldon

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Most Recent Reviews (2/2)

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DO NOT USE THIS COMPANY

1
Tried using home emergency cover on Friday 6.30 pm and on Tuesday 9.45 am still no heating or hot water with a baby who has gastroentritis and been in A&E on Saturday. Absolutely no priority given, refused claim but didn't tell us until today - it's supposed to be 24 hour emergency cover. Baby has been shaking and shivering this morning whilst getting dressed. Your management take no ownership don't call back, and staff are incompetent, making promises they don't keep and we have had to chase and chase to get to this stage. national heating have provided verbal information which does not tie with report which for some reason Axa /Sheilas Wheels won't provide to me and are unable to answer why this is the case. I have asked for gas safe numbers for people who have attended which they haven't provided. Also asked for policy information which they have quoted at me which they can't provide either. DO NOT USE THIS COMPANY!!!! Absolutely disgusting behaviour and now, 4 days on, we are back to square one having to try and find a competent gas engineer who will fix the boiler and heating. I hope your staff and management can sleep at night, because we haven't been able to! Reviewed on: 16th November 2021

DO NOT USE THIS COMPANY

1
Absolute scan, been waiting since friday 6.30 pm with no boiler or heating and still not resolved on Tuesday. Conflicting reports from 2 engineers provided through Nationwide Heating which don't tie in with their verbal conversations with us. Axa unwilling to provide the actual reports. baby who has been in A&E on Saturday with gastroentritis and absolutely no help or support or updates from this company. use at your own peril!!!! manager unwilling to call back, eventually spoke to today unable to answer questions and will send me a complaint form within 3 days. What a joke. This company should be ashamed of it's leaving a poorly baby with no heating or hot water in mid-november and unable to provide information and updates so we can get this sorted ourselves. Just had a call from my husband to say baby was shivering this morning getting dressed. Thank you so much Axa - well done - hope you can all sleep tonight as your management and staff have been absolutely no help or support we now have to find somebody to come out so probably another week now before we can get this sorted. Why does it take from Friday 6.30 pm to Tuesday 9.40 am when I had to call and chase again to get this information. Absolutely disgusting. Reviewed on: 16th November 2021