They don't care about their business customers. My business partner and I have had our business account for 10 years. Coop have prevented us from accessing our account for 8 days now. I have spent hours on hold to be then told no one can tell me why the account is 'frozen' just that I will get a phone call one day. We went into the Leeds branch and while Josh was nice, he couldn't help us The manager didn't bother to even come out of his office to spend 2 minutes with us. We have been unable to pay our wages, our office rent and other bills. No wages means we can't pay our mortgages, bills, buy food etc. It's shocking a bank can do this with no explanation. We also have a HMRC bill to pay soon. If we can't access our account our business will fold, it's that simple. It's shocking no one has called us to explain why. If you are considering opening a business account save yourself the stress which we are now going through not knowing how we are going to pay our personal and business bills. Appalling customer service.
Reviewed on: 20th November 2021
