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Name: Stephanie Booth

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Worst buisness online banking I have ever encountered

1
If you are a fan of fiddly, over complicated ways of managing your bank account online then this is the bank for you. Want to transfer money from your Coop account to one of your other accounts? Then be prepared to wait for anything from 20 mins to half an hour for your money to get there. Every other bank is instant but I guess the Coop likes to be different. Logging on to your account online involves using a minute card reader with rubber buttons that don't always respond when you press and a very hard to read screen. Once you eventually get in to your account the fun just goes on and on. Everything you want to view or set up like adding or deleting beneficiaries can only be done with this very irritating card reader. Then when you do set one up you can't just go ahead and pay that person/business right away...oh no! You must wait for 24 hours before you are allowed to do that. Why? Who knows! If you have the audacity to try and send money to one of your befeficiaries after 8pm - not a chance. They will hold on to that payment till after 12. And, if your're transferring from one account to a Coop account don't expect them to move all your direct debits and standing orders. Nope. Not happening. If you need to speak to their customer services then be prepared for a min 40 min wait on a premium rate line. All in all I can safely say my blood pressure has risen significantly since I opened this account but I wont be hanging around for long. Reviewed on: 21st November 2021