Second year of insurance with M and S However on Monday 22/11 had a back end crash .Everything was going great when I reported it until it went through to the next stage showing as I was at Fault ,which of course I wasn’t.
This of course caused a delay until that was sorted
Now Thursday 3 1/2 days later repair shop rings to arrange for my car to go in .But in the original conversation the insurance guy told me ,cos bumper hanging off my car is classed as UNDRIVABLE But the repair document is not showing this so they want me to take it in when it is supposed to be picked up dud to it being undrivable.
You can’t make this up a total shambles after the trauma of n accident Think the service has been slapdash ,maybe that’s too good a word for it
Will defo think twice about renewing Think this is the WORST service had from any previous insurance companies
Reviewed on: 25th November 2021
