econd review, since it's now over a year since my claim started. Still no contact from the claims department about why the claim is still open after they paid out to me and the other party...but clearly not paid everything because the other party is now taking me to court.
1st Central have never informed me of any decision they have made to pay or not pay to the other party, which is this case they have not informed me that they refused to pay this part of the claim (confirmed in writing to me by the other party after I asked the reason for the court letters)
After multiple emails about updates on this the claims department have not responded and the person handling my claim is not available and does not return calls (as she has done for well over a year now).
So the claim is still open, they don't update at all on any part of the claim at all unless you hound them and pray they send something that makes sense (which the claims handler in question actually did so bad the last time no one else on the department could make any sense of) but it doesn't matter..
So not sure of the process at moment but Im going to be quite alot more broke having to defend for something this pitiful excuse of an insurance company is meant to deal with and inform the customer that paid in full for the insurance contract.
Anyone 5 stars you see on here are from the automated email sent out after your sign with them and is about the sign up easily process.
They are not about the utterly useless service you get, Which by the way calls are farmed out to a call center in South Africa and no one actually works for the company as they are a call center.
So genuinely please avoid the this company you will regret it.
Also for the Two faced appology that some person will return to this review about please don't say your sorry because you genuinely are not and they last time i posted a negative review about this matter someone said sorry and they want to sort this.... nothing happened, not a thing.
FPM6008961793FC - So you don't do the we can't find your details rubbish response either
Reviewed on: 26th November 2021
