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Name: Stokey

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Shocking customer service, Avoid this company

1
Had a car accident, I was not at fault, other driver admitted liability and all progressed through their broker (AX) ax were very helpful unlike the as customer service, I have now had my car repaired and trying to claim my excess back, aa do not want to fuffund the excess even though the accident was not my fault and ax say the claim has all been finalised as the other party has accepted liability, I still have not received my excess back and it seems people at the as have lost all the info about the accident, video footage etc etc, very apauling service, I do not recommend AA to anyone, A kid this scamming company like the plague, I’ve just been told I age to wait another 8 weeks for the outcome, terrible. Reviewed on: 27th November 2021
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Stokey