WARNING Women with children stay clear
On the way to lapland with a small child. Clutch failed one hour from lapland ascot. Pulled over , called greenflag, only me and my young child in the car. Advised they would take us and car to one destination. Initially I said hotel but then changed my mind after ringing around garages in the area and establishing it might take 3 weeks to repair. Policy was to be taken home. Sam from collateral brought us to 'Frankly services' , she was just lovely, but couldn't offer us much help, this is the only positive to the story , thank you Sam. I asked if she could take us the Birmingham Airport to rent a car, she asked if she could but request was refused by control.
I phoned greenflag to establish if they could get me a hire car, happy to pay. They gave me a number, which shut at 1pm in Saturday. It was 4pm by now. The relay from Gloucestershire to Liverpool, could have been 2 to 4 different stops. Then they decided no they would get me a courtesy car.
The car arrived, 16 years old
-no isolfix for child seat
-Windows didn't work-fire hazard
- all seatbeats in back of car smashed beyond use, except the middle one which was one belt across the middle
-no sat nav
- no facility to charge phone despite having 3 hours by the road side
-pitch black darkness off a motorway with a small child
- had to find a hotel off the motorway and wait until morning to travel home
- 3 days later no car, no contact
-asked if car could be dropped at a particular garage , which they did . But expected me to drive banger to garage to hand over banger. I kept telling them there was no isofix , I also have a new born. All day to and fro, 18 calls when I was in a meeting.
Received a text stating they would be with me at 11:04, 12.10 nothing
Then panic and call after call.
Stated that they would put car back on the truck if I didn't come to meet them, despite dangers identified.
Text me "truck won't fit down your street" and they were now dropping car at my address!
Left car in the road by the garage .
Umpteen calls to managers , worse than useless.
Never again, green flag are appalling.
What an awful experience, no compassion or empathy for the situation. Disgraceful customer service. No support despite circumstances and offer to pay in full. They just didn't help or bother a woman with a small child stranded in darkness at the side of a motorway worst nightmare
Reviewed on: 3rd December 2021
