Avoid this branch and the uncooperative bank like the pestilence.
The cooperative bank trades on the big selling point of being ethical, what a joke. I have PTSD, ADHD and Autism and when I tried to make a cash withdrawal from the Doncaster branch of the aforementioned bank they would not give me my own money because they did not believe what I was spending it on. I produced my autism awareness card but was still treated beneath contempt. Bear in mind I phoned online banking before going in to the bank to make my cash withdrawal and was told that I would encounter no problems. Anyway the cashier said I was basically lying about my intended purchases, then asked me how I wanted my money, gave me the slip of which I signed and then said I could not have my own money. I once more showed her my Autism awareness card, she called the manager who further intimidated me and I left the branch minus my own money, totally distraught and publicly humiliated.
When I got home I made a complaint and jokingly said, “What do I have to do to withdraw my own money, wear a mask and brandish a shot gun?” The phone line went dead and then come the weekend I received a visit from the Police, yes the bank reported me to the police for my off the cuff remark, the Policeman saw the joke and advised me to change banks. I replied, the none ethical cooperative bank have given me thirty days notice of closure of an account that I’ve held for over twenty five years. I escalated my complaint and they offered me thirty quid, but I have reported this none ethical bank to the ombudsman, whatever you do don’t open an account with this bank, because they do not want you to have access to your own money and are, given my above experience not disable friendly, uncaring, unfriendly, belligerent and totally without any ethics and discriminatory in their handling of disabled customers. I suggest a name change for this bank to the, “Uncooperative Bank”
Reviewed on: 6th December 2021
The cooperative Bank Is Discriminatory
The cooperative bank trades on the big selling point of being ethical, what a joke. I have PTSD, ADHD and Autism and when I tried to make a cash withdrawal from the Doncaster branch of the aforementioned bank they would not give me my own money because they did not believe what I was spending it on. I produced my autism awareness card but was still treated beneath contempt. Bear in mind I phoned online banking before going in to the bank to make my cash withdrawal and was told that I would encounter no problems. Anyway the cashier said I was basically lying about my intended purchases, then asked me how I wanted my money, gave me the slip of which I signed and then said I could not have my own money. I once more showed her my Autism awareness card, she called the manager who further intimidated me and I left the branch minus my own money, totally distraught and publicly humiliated.
When I got home I made a complaint and jokingly said, “What do I have to do to withdraw my own money, wear a mask and brandish a shot gun?” The phone line went dead and the I received a visit from the Police, who saw the joke and advised me to change banks. I replied, the none ethical cooperative bank have given me thirty days notice of closure of an account that I’ve held for over twenty five years. I escalated my complaint and they offered me thirty quid, but I have reported this none ethical bank to the ombudsman, whatever you do don’t open an account with this bank, because they do not want you to have access to your own money and are given my above experience not disable friendly, uncaring
and totally without any ethics and discriminatory in its handling of disabled customers
Reviewed on: 6th December 2021
