AVOID AT ALL COST!
If I could put 0 stars I would, I don’t even know how to describe these cowboys!!!
It was easy to take the insurance out, they were quick to take the money, but… oh my, oh my, not sure where to start!
So had a minor accident, I mean literally a small bump, which resulted in cracked bumper, called to make a claim, over an hour waiting time on phone! Lady picked up and took all the details, said that my car will be picked up by 3rd party company for valuation, they will decide if it’s repairable, total loss etc, explained that I will have to pay £250 excess once it goes for repairs. I’ve asked when I can get a courtesy car, which she has responded that garage will have to give me courtesy car when it will go for repairs.
I have arranged a pick up, driver came and said that it could take up to 10 days to validate the car as they are quite busy, ok, so this means that I will potentially be without car for 10 days! So I decided to call insurance to ask for courtesy car earlier as it makes no sense.
It turned out that the person who took my call, put this down as total loss, my car is 7 years old with cracked bumper (worth £8k), like seriously!!!
Clearly they are fraud at the finest as policy documents state that in event of total loss they don’t have to provide with a courtesy car! When I have questioned this, the 2nd person on phone said that she’s not an engineer and can’t make a decision whets at total loss and what isn’t! But hers colleague was making that decision without seeing a damage on car!!!!!
I was advised that this will have to go down as a complaint and manager will get in touch with me, I’m waiting for that to happen!
AVOID, you will do yourself a favour!!!!!!
Reviewed on: 6th December 2021
