I was a victim of fraud and was told a new card must be sent out to me. this never arrived for 3 weeks. Called back to advise and they sent another car. another 3 weeks passed and nothing arrived so called back again to ask if this could be sent 1st class tracked royal mail as opposed to 2nd class mail. they advised no. they cannot offer this service. Advised I've waited 8 weeks now for replacement card. This was right before christmas and having called them no less than TEN TIMES, it still hasnt been resolved and i am still unable to access my own money in the bank unless I catch the bus to town and withdraw the money from the only remaining branch they have left in the city. This bank/building society have absolutely no interest whatsoever in your issues or problems you face, they have zero empathy for customers and no drive to assist them, alt all. Their customer service is absolutely appalling and the minions that answer the phone to offer the customer service are an absolute shambles. The people above them that they go to for authorisation' also will never do any favours for any customer, and will reject any request you make. It would have cost this bank an extra £1.25 to send my debit card out via recorded delivery and sent me the tracking number. They wont pay the extra £1.25. They wont send you a tracking number, nothing. Avoid this outfit like the plague. I would rather have be paid cash in a little brown envelope for the rest of my life than bank with this organisation for another day. I have switched quickly and efficiently to LLOYDS bank who sent me a new debit card within 2 working days and sent this out to me via courier. A much, much better service. Go for a real bank if you are looking to switch accounts. Do not make the mistake I made. Nationwide have ruined Christmas in my household because they wouldn't pay and extra £1 and are easily worse than the Coventry building society as a company. And that is seriously difficult to achieve. Honestly, I'd rather pull my eyes out with a wooden spoon than stay with this shower of useless, effortless, penny pinching let downs. Do yourself a huge favour and go to Lloyds, HSBC, Halifax, RBS, one of the mainstream banks who offer a proper banking service no matter the cost
Reviewed on: 13th December 2021
