AXA have decided to get out of the travel insurance business and it shows. From about 21 Nov. 2021 they are stopping their deal with Lloyds. The service used to be brilliant; I was unlucky enough to need to claim twice over the last few years and they were fast, efficient and paid out without quibbling. Now they are virtually uncontactable by phone. In the end I submitted my claim by post to their registered office address sent by ‘signed for’ service. If they do not process it I will lodge an official complaint. If that doesn’t work I’ll take it to the insurance ombudsman. I have the time to do this and am determined to cause them maximum aggravation if they continue to ignore my claim.
Reviewed on: 16th December 2021
