cannot explain just how amazing, reassuring, helpful, efficient and competent Natasha Strath has been. I was recommended this company though my sister who frequently uses them. My partner had some adverse credit history making the application of a mortgage particularly stressful and more challenging. Natasha was open, honest and knowledgeable. From first point of contact customer service and communication was outstanding. Whenever Natasha said she would call or email, she did. Infact, she even called on days off to ensure we were updated. This was exceptional commitment and she went above and beyond. We were informed of every step and what the requirements were. Natasha made us feel less stressed and reassured us that we would get a mortgage despite some history and explained all options clearly and enabled us to feel a part of the whole process. The only disappointing part was the mortgage provider who didn't offer the best service yet Andy and Natasha's service made this less painful than it would have been. It was totally out of their control and they frequently chased the underwriter on our part. I would definitely use this company again. Highly recommend. Great service and Natasha is an asset to the mortgage hut.
Reviewed on: 31st December 2021
