Even when something happens where you have to contact someone (in my case it was due to a supplier multi debiting me)the interface was response. I was able to speak to a person who knew what to do to guide me through the problem. I DIDNT HAVE TO WAIT FOR 90 MINS ON A CALL (WITH AN AUTOMATED MESSAGE TELLING ME THEY WERE SHORT STAFFED) ONLY TO FIND OUT THEY COULDN'T HELP (which is how it works with the big high street providers)PLEASE NOTE-I didn't have to do this with Starling, they just dealt with my problem using technology and a real person
Reviewed on: 17th January 2022