App lacks features. Log in online uses password/usernames that make it hard to recall if not using regularly.
Switching directors- advised to go into store, went into store and they could only do half the change. Had to follow up over phone. They consulted Experian to confirm director changes rather than Companies House (other bank use Compnaies House and made changes straight await, simply and efficiently), Experian data out of date due to delays. Company accounts falsely relected true companies house company set up and refused to amend. Changed accounts but left back door open for previous director to access bounceback loan. Poor procedures.
Reviewed on: 17th January 2022
Best bank ever. Apps is brilliant. So quick to set up and change details. Changed directors on account - Starling was so simple to amend this. Other bank we had was useless, made the process long winded, invovled an unnecessary third party and didn't complete the process properly.
Reviewed on: 17th January 2022
