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Name: Della Hill

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Excess not repaid - NON-FAULT incident!

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Below is the reply I have received from Carpenters, (solicitor quote me happy put you with) I’ve been pursuing this for months and it’s utterly ridiculous, I am entitled to my money back from the excess I had to pay for a non-fault because quote me happy never waived it! My car was parked at the time and an Asda delivery driver hit it! I didn’t sustain an injury, but I had to pay the garage excess when my car was fixed… he damaged an entire side of my vehicle! Dear Mrs, Thank you for your email. Unfortunately we have closed our file of papers on the 25th of October 2021, due to insufficient prospects on your case. The third party insurers have raised Low Velocity Impact (LVI) on your case, firmly disputing how an injury could have been caused, as the damage that has been sustained to your vehicle was very minimal. Therefore, we are unable to take on your case in any capacity and we would ask you to seek legal representation elsewhere if this is possible. Kind Regards carpenters2 Max Read Customer Resolutions Advisor [email protected] Leonard House, Scotts Quays, Birkenhead, Merseyside, CH41 1FB Reviewed on: 24th January 2022
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