I was insured with them for a few years, they were very knowledgeable, and came up with an excellent policy & premium, on both a kit car & imported motorbike, I would go as far as saying they were the best broker I had ever used......until I changed vehicles (vw golf), their premium was twice the amount that of other companies. No problem I thought, I'll get my proof of ncb and change to another company. When I asked for proof of ncb they told me I had non, despite sending them proof of 7 years ncb when I started the policy. Apparently they had expired as my policy did not use or gain any ncb. I phoned up several times regarding this, to try and sort it out. Their attitude was atrocious.
As far as I'm concerned they stole 9 years hard earned ncb from me.
And for that I will eternally hate them.
Reviewed on: 27th September 2017
