Don't use this company to insure your car. I took out a policy and paid upfront £267, to insure an Audi A3 Quattro, then after 3 months I changed to a small car 0.9ltr. Expecting some sort of rebate (with 8 months left on policy) I contacted One Call only to discover no phone lines but Live Chat, so tried to transfer policy and after 30+ minutes on phone and being bombarded with upsell hard sales I was informed that I would have to pay them £46+ for this transfer to take place. I enquired about cancelling policy and getting refund for 8 remaining months only to be informed that I would have to pay them £19+ for the pleasure! If I had paid by DD I would have cancelled straight away but because I paid upfront for the policy I was backed into a corner. Please learn from this and think before you insure with OC as you may lose money in the same way I have. I will now try to warn as many people as I can through Social Media, Papers and Watchdog.
Reviewed on: 13th February 2022
