Great idea but their systems & support absolutely suck. I have very little confidence that they will look after my money adequately, so I keep very small balances. Perhaps when they get their act together and learn to walk before they can run it'll improve.
The sign up process went wrong and the account wouldn't open because they needed some documents they didn't tell me they needed, I had to ask. When I asked what went wrong they didn't answer the question.
I paid in some money which showed on my account, but a couple of days later they changed the paying-in process and the original money went missing. It took weeks to get it resolved. When I asked what went wrong they didn't answer the question.
An additional card on the account couldn't be activated, and when I asked them why they didn't answer the question but did activate the card.
I added money to the additional card, but when the card was used first time it was declined, the card cancelled, and the money on the account vanished. After several days they told me there was a glitch in their systems. After several more days they said I had cancelled the card and then refunded the money. I hadn't cancelled the card, and not once did anyone answer my questions.
There are a load of inconsistencies on the site and on the statements e.g. when the money from the additional card went missing they added it to the main account but the statement for the additional account doesn't show it as being debited.
Hard to keep track if the statements are wrong, and hard to have confidence if a 'glitch' can make your money disappear, and hard to have confidence if direct simple questions go unanswered.
Reviewed on: 11th October 2017
