Changed to AXA / Sainsbury's Bank in July as their premium was lower.
In September I was stopped by a police car 60 miles from home as "the car had no insurance". It transpired that the registration no was incorrect (1 digit) on the documentation, totally unknown to us. This resulted in our car being 'seized' by the police and as it was 5pm on Sat we could not collect the car until Monday morning! We had to ask friends to drive the 60 miles to fetch us and were without a car until someone had to take us back again on Monday morning. Meanwhile the error on the certificate was corrected at the cost of £45 (their admin fee), and we had to pay £150 to release the car. Sainsbury's/AXA initially told me I could claim this back but when I tried to do so they refused. The whole experience was stressful but the insurance company couldn't care less, as it "was our fault".
Be very wary of this company. We won't be renewing with them at the end of the year and would rather pay a higher premium.
Reviewed on: 13th October 2017
