We've never had cause to claim on insurance before. We had a new bathroom fitted 8 months prior to a water escape. I called Nationwide and was told to call a plumber get the problem sorted out but not to worry as any damaged caused to access the problem we were covered for. The plumber had to make various holes to get to the problem. 2 Tiles were removed in the bathroom, 2 small holes in my kitchen ceiling and a hole in the landing wall were made. We were asked to get a quote for the repair. We had a builder come in who was Insurance company approved and had authorisation to deal directly with Nationwide and their underwriters UK Insurance. We were told by the builder it was a straight forward claim. We provided video and photographs of the damage as well as receipts. Once the initial claim has been made and you've followed what Nationwide has told you, you are then in the hands of UK INSURANCE. Although they were supposed to be dealing directly with the building company we had many calls from them. The calls were intimidating to say the least. We've been extremely shocked by the way we've been treated. Underhand and very shifty company. The only way forward in the end was for us to take legal action, we were so worn down by now that we just wanted to put the dreadful experience behind us.
Reviewed on: 1st November 2017
