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Name: Dee

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Worst insurers experience ever...

1
Literally had the worst experience I have ever had with any insurer. It came to my time for renewal and all of a sudden my new coverage, nothing had changed, no claims, jumped up to nealy double the previous years charge. I went on to the online chat to cancel but got duped into signing for another year, instead of cancelling like I wanted to, which I paid in full. I knew I was just about to move and told the agent that, to which he replied ; Once in the new property just change the address. That of course is worse than taking out new insurance. I had tried changing the details via online chat on 8 occasions, the chat would crash and then you would have to start all over again. After going through the nearly 1h30 chat, I get told that my policy has to be cancelled and redone as the new terms were not accepted on the existing policy. I had no option but to cancel, I paid ahead for 12 months, received 4 months cover and get no refund, because there is always hidden charges and the company accepts no responsibility. They are all good till you need to sort or change something, and buyer beware, once they have your money you'll never get it back. Claim or no claim... I am absolutely disgusted and disappointed. Would never use them again. Waste of time and precious money. Reviewed on: 1st March 2022
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Dee