useless banking assistance and part two the clowns in mortgage section management.
1
My wife and I have been with the bank for many years and during that period felt it was a service no better than the other trolls in the banking system.
The co-op has become a poor service provider in service and is clearly inept with issues for its customers.
Having no debt we use the bank as a system to pay like many payments due and expect when trying to discuss an issue in the past 24 hours to be far better.
I waited 55 min and no help was provided with their cut-down work from home system. Seems according to staff they have cut down their staffing levels.
I called them a 5 pm and waited until 6 pm. Only to be informed they are now closed at 6 pm.
after 6 pm in an attempt to complain about two issues and the member of staff down south said I needed to call back in the morning.. I used the lost card help to indicate the poor service they were not interested in the matter.
Between the bad service and another issue with the mortgage section, I feel it is clearly time to get rid of the cost-cutting bank and find another that has more than 2 stars .
Would I recommend them years ago I would have, but they are now so bad /terrible at answering the phone, that's life when staff work from home.
My wife and I will look for better service if there is such an option in this day and age.
Consider yourself less than a 1-star credit card and other cards will be closed off.
Just terrible customer care .....hope all reading this review pay attention give them a miss.
Reviewed on: 7th March 2022