I have been a premier banking customer for about 7 years and although now there are a number of challenger banks on the scene, which offer really interesting products for more modern banking I would hate to be without the dependability and great customer service of HSBC. I am a relatively young Premier customer as I got upgraded when I received an inheritance, I still find the range of products offered good for my lifestyle.
Whenever I have an issue with any aspect of my banking, I have always been confident that HSBC would resolve the issue and they have. I feel like I am dealing with humans with them who treat me as an individual.
I have a few bug bears though:
The credit card. It is so bog standard it hurts. No cashback. The points take ages to accumulate so long in fact that you forget about them. I recently had a batch expire because I did not have enough to redeem anything. Basically it does not feel very premier.
The savings rates are abysmal. I really ought to move my cash elsewhere!
The children’s account are completely no frills. I would really appreciate HSBC doing something to reward their custom or st least make banking more engaging for them.
The bottom line is over the years I have grown to trust HSBC (much more than other providers). That is really important in banking.
Reviewed on: 10th November 2017