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Name: Barbara Valentine

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bad experience with phone operative taking details

I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I am an artist, so every second is a brushstroke not done......when he asked about my work [ I am 73] i said 'painter, and part time art tutor ,as artists tend to describe their work as , eg painting, sculpture, printmaking, etc.....so when the documents arrived yesterday, ,it said that i was a painter/decorator. I was mildly amused, and phoned to correct it. they said that that would be an additional £51 !!!I got that down to £26 or so...BUT, it was their fault, and how on earth could an artist, painting at home,cost them more Reviewed on: 15th November 2017