Smart Money People Logo

Member Profile

Name: John Sanderson

About you (What is this?)

Most Recent Reviews (2/2)

View All 

Incredulously poor customer service

1
9th March car drove into my wall. Took several attempts to engage esure who ignored me before eventually telling me to get 2 builders quotes, but they still ignored my request for information on what would happen next / the process which would get my wall repaired. It took over a day's worth of effort over a period of 4 weeks, contacting 13 builders, to get two quotes (main reason for not quoting was the job was to small), I sent the quotes to esure and again asked them to tell me what happens next who then ignored me, despite now requesting that they handle my case as a formal complaint. Two week's later I've just been contacted by Sedgewick Validation Services who say they have been appointed by Esure to "assess the damage". They had no other information from esure, including the 2 quotes I had sent to esure, Sedgewick suggested that I show the quotes to their assessor as it might help them in "assessing the damage". I will never, ever take insurance with esure! Reviewed on: 17th May 2022

Not worth the effort

1
Applied, no option to add my wife as an authorised user and assigned a £1,100 credit limit when my avg. monthly credit card spend is £3k (reference agencies will show I have always been a credit card full payer with exemplary credit record and highly stable profile). Then had to wait for activation code in post but didn't work. After spending over 60 mins on phone with 4 agents, including fraud (OK, that's re-assuring) they had to order me another activation code through the post. So, just set myself up with on-line account which triggered several automated emails telling me things like my mobile / home phone numbers had been updated (they were the same numbers I used when applying). I finally got to a screen telling me to phone or go into branch to update my phone numbers. Nah! for a measly £1,100 credit limit I've finally run out of energy and enthusiasm for dealing with Lloyds Bank. Reviewed on: 12th March 2022