I've spent 2hr 45 on hold over the last two working days trying to contact mandate change (i.e. change the signatories on an account). The call never gets answered. I'm not sure that this is even legal. You can't change signatories in a branch, even when you find one that is open. Not sure what I can do from here, other than close the account and move to a different bank.
Reviewed on: 14th March 2022
