Avoid for many reasons.
I rang this morning to change my car and give a new registration for a slightly cheaper car with same engine and doing less mileage now as I no longer commute for work. Basically nothing that would have a negative impact on the premium. Spoke to the chap on the phone who was friendly enough but the increased policy was £35 for the admin fee + an increase of £50 on the policy which only has a few months left to run. Multiply that out over the life of the policy and the price of changing car is almost as much as the cost of the original policy!
This is for the SAME engine size, dropping from SD&P + business to just SD&P and a lower car valuation with ZERO other changes.
On top of this, and this is brilliant in today's security conscious world. Going though what I can only describe as the worst phone automated service in the world I randomly got thanked for confirming my policy number (I never entered my policy number) and was asked for my post code and date of birth, to which I replied (Let me speak to a human) I was then thanked for confirming my personal details and eventually spoke to a human who again thanked me for completing the security checks and went on to repeat back to me my phone number and email address without any sort of checks. Basically they do a phone number lookup and the rest is just fake.
Final kicker on it was being told that it had been set to auto renew the policy (Which I previously asked it not too when I Took out the policy) and where as I had asked for insurance to cover driving any other insured vehicle he read out ("Where your named on that policy") THAT has been slipped in and completely out of the blue and certainly not something I was previously made aware of.
Basically, I have fallen victim to the mistake of going for one of the cheapest policies at the start only to have it bite me squarely on the rear 6 months down the line. Pay a bit extra, get a policy elsewhere with a reputable insurance company.
Reviewed on: 15th March 2022
