People are amazing creatures to watch especially in public places such as restaurants, supermarkets and banks. They go about their business in an unsuspecting way. Totally oblivious too others. Recently I walked into the Halifax to find bank staff scattered all over the place, some at a kiosk serving customers, some at the welcome desk and some sitting at desks waiting to greet customers for their booked appointments. This you may say is normal, whats the problem? The problem for me was that neither one looked interested in their customers. They appeared to be having more interest in each other with their day to day chatter, laughing and smiling at whats happening in their daily lives. Which begs the question. What has this to do with work? Should this not be left to lunch time or closing time? I would like to see more chatter with the long line of customers waiting in queues or loitering in the foyer waiting on some inspiration from the staff. Do I open an Isa or do I not? Do I want to bank here or do I not and so on. Surely people contact is not a thing of the past? Or is it? We are do reliant on social media to do it for us. I was only browsing on this occasion - pondering on the idea of opening a savings account and checking up on my mortgage, but found myself studying the body language of the bank staff instead. Its good to feel you are a person and not just a number and that's exactly how I felt on that occasion unfortunately. Perhaps it was because it was a Monday, first working day after the weekend. Goodness knows. Anyway, I walked out and went somewhere else, so definitely room for improvement.
Reviewed on: 30th August 2016
I took out a pet insurance a little over a year ago with Homebase following a quote via a comparison site. Everything went as planned and generally the service was good upon opening the account. However, on cancelling the account, the service wasn't quite the same. I did it over the phone once my year was up so I didn't have any cancellation fees to pay. Yet I felt I was doing wrong by cancelling as that is how the girl on on other end of the phone made me feel. Anyway, I finally got it cancelled only to receive a phone call several days later about not being able to collect payment from the bank. I explained I had cancelled via phone call earlier in the week. She appeared not to believe me - very awkward and frustrating. After many minutes later for a second time my account was closed! Then a letter appeared a week later stating payment was not collected. Yet another phone call to explain - not a happy customer.
Reviewed on: 28th March 2016
I have been with Nationwide now for 3 years and have 2 accounts with them. If I have ever had a reason to speak to them they are always very willing to help and in a good patient manner. Always treated with respect and courtesy - feel like I am a person not just a user of their products/services. I call them the Peoples Bank as it is run for the benefit of people as members decide how it runs. AGM are held annually all members can have a say and we are listened to.
Reviewed on: 28th March 2016
I have been with Direct Line for a few years now for different kinds of insurances and always felt that the company had very good customer services. Nothing was a problem when I happened to be in contact with them about anything. Prices for each insurance was competitive and affordable. Therefore, I would definitely recommend them.
Reviewed on: 25th March 2015
