Verified Member Dudley BS's reviews

Equity Redemption

5

I found Claire to be very helpful with the matter of my late mothers equity redemption she was very professional and explained clearly the things that I had to do. I would gladly recommend anyone who wanted to use their resources Reviewed on: 22nd December 2023

Mortgage broker

3

It took a long time to get documents reviewed however i like the system Reviewed on: 17th November 2023

Solution Found

4

Not the cheapest on the market but have great niche products. Reviewed on: 8th November 2023

Brilliant, customer friendly building society.

5

Postal application to open savings account was dealt with in 5 days. So simple. So straight forward. Nothing but praise and I received a passbook. What a delight! Thank you. Reviewed on: 26th August 2023

Excellent Service

5

We had a few problems started speaking with Claire Sanders for help and advice.. The commitment from Claire was fantastic as she sorted everything out with kindness understanding and correct advice.. if not for Claire we would have lost the property.. THANK YOU CLAIRE Reviewed on: 22nd August 2023

'A Griffin Savings like' mortgage lender

2

I am a mortgage admin and I have had a case in since 14th June- the service is slow, the portal has requirements from 2 other banks that are unrelated to the case and apart from James Green, the helplines have been terrible and seem to not want to help The case is agreed subject to val - val report is fine however it has taken over 15 days to get picked up. For document requirements to be reviewed it takes 12+ working days even if it is only a reply to an enquiry. Overall if you need an offer in 2 months- this is not the place. A shame Reviewed on: 22nd August 2023

AN Excellent Service all round

5

From the moment I opened my savings account I have had nothing but excellent service. I needed to query what evidence of identity was acceptable and phoned and was met by courtesy and professionalism. I have no hesitation in recommending this building society to others and have in fact already done so to a close friend. Reviewed on: 18th August 2023

Genuinely - the worst

1

Where to start, deal with this half baked, wholly incompetent, bone-idle company at your peril. A simple re-mortgage, of a BTL property with LTV of 60%, proven equity, a two-year AST lease with stable income and two owners with stable jobs an demonstrable incomes has taken 5 months to complete. Why? Because Dudley have shown incompetence to another level, leaving us stuck paying a sky-high SVR on our existing product for 3 months. At each step, they have failed to understand, asked for extra information, misplaced and lost documents, asked the same question multiple times, failed to update us on case progress and shown all round incompetence of which I have never encountered before. I can go into so much more detail, and have to the Ombudsman and my local MP, but am limited to a word count on this box. Long story short - avoid, avoid, avoid. Worth paying a higher rate and fixing with another provider. Reviewed on: 20th July 2023

Reply from We're sorry to hear about your experience. We are currently looking into your application to understand what happened to cause delays, and we encourage you to get in contact with us if you wanted to discuss anything further. Response date: 21st July 2023

A smaller society with a giant level of customer service

5

easy access to my account online and helpful staff at the end of a telephone. Reviewed on: 18th July 2023

Account Opening

5

Sent form at 1.45pm account was opened by 3.45pm ... Excellent Service Reviewed on: 13th July 2023

Extremely happy with 10 years of great service

5

I have just cleared my mortgage and not stress how happy I have been with the service provided from my first dealings right to the last where I was helped by Grace and as usual it was friendly, polite and efficient Reviewed on: 12th July 2023

Friendly society with OK rates

4

Although rates are not always the best, there are usually some good offers available Reviewed on: 12th July 2023

Always been happy with service.

5

.Have been with Dudley Building Society for many years, straightforward to deal with, shame nearest branch closed down. Reviewed on: 11th July 2023

Local, friendly and accessible

5

Cashiers always acknowledge me and make transactions a pleasure, never a chore Reviewed on: 10th July 2023

Great service from Dudley Building Society

5

Always helpful and efficient service at Dudley Building Society Reviewed on: 6th July 2023

savings

4

saving rates poor could do with updating them Reviewed on: 3rd July 2023

Useless

1

I tried to open a new account but Dudley declined. Although I am an existing member, lived at the same address for decades and have had the same bank account for decades they say they cannot prove my identity. Maybe some staff training would help? Reviewed on: 21st June 2023

Fair, Reasonable and Competitive

5

Always found them very transparent, helpful, and supportive. Reviewed on: 19th June 2023

First Class Service

5

I have found Dudley BS to be helpful and competant and offer good rates . No problems at all . Have had trouble with other BSs . Dudley is a small b.s. but gives excellent service even to savers who do not live locally , unlike some other BSs who restrict services to a local areas. Pleased I discovered the Dudley . Reviewed on: 19th June 2023

Savings for Aus.

4

Everyone I have dealt with in the Dudley building Society has been helpful, kind, and supportive. They are always happy to help Reviewed on: 19th June 2023