Well applied for the M & S Credit Card to take advantage of the free vouchers and as I dont get any incentives with my current credit card and I do shop at M & S weekly I thought this would be ideal...... how wrong! I applied on line and within a few days advised I had been "approved" sent back the t's & c's and completed the direct debit form. nothing received apart from another form asking me to sign and return which I did...... After calling customer services today almost 2 months since I was "approved" to request where my card was, I have been advised they received all my signed paperwork on 28th October.... its now 6th December and no card and they "do not know when" I will receive my card, so Im thinking ok I will cancel this as its pretty useless. They have my bank details my info and I dont have a card so trying to cancel is soooo hard. Ive now been on hold some 15 minutes waiting to speak to the "applications" department as the guy in customer services can only help me if I want a new card!!!! YES I DID WANT A NEW CARD BUT NOT NOW as I have no idea when it will turn up. Ive asked to have confirmation that my application is cancelled buy yes you guessed it the guy in applicants cant do that and they wont send out a letter or email. Im now away for approx 4 weeks and dont want a card now anyway. Finally spoken to customer services who have confirmed documents received 28th October and realistically if i want a card my application has now expired so would need to apply again and lose out on the offer of ££££. Very helpful person at customer services saying she would try and see if i can still get the card but having worked in finance i know the card would only be issued within 28 days of the credit check.... heyho M & S - hopefully my card is cancelled and I will receive a letter confirming as such..... very sorry for the rant M & S you are usually so good!!
Reviewed on: 6th December 2017
