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Name: konrad krztuk

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Straight away after quote at compare

Straight away after quote at compare market get a phone call from this company even when thick the box to don't contact with me :( . Then explain me they couldn't insure my vehicle as in on hire purchase agreement with bank ( one of the finance option ) . At 3rd or 4th call from them someone say would speak with them manager and find it out offer for me increasing my premium on certain amounts as is on (finance) hire purchase agreement. Personally simply haven't seen any different for insurer who they have to pay when anything happen. after a little while I contact with them to accept this offer with additional products tool insurance . Then receive some link to the website to upload doc. and check all detail but as haven't been nothing about quotation details , was contact with with brooker name Roger to get some documents and review details . Then I found some mistakes about 3 one of them in Haven Statement of Fact point 4. FINANCE DETAILS Is the vehicle subject to a finance agreement? - NO I've send few emails regarding amend that details and all together 3-4 hours on the phone some obligated to send back amended documents within 24 h . All that get annoying me with stressing time as been responsible to give right details with expectation from finance company to notify insurer about them busines. As that was process around 2 weeks without any succes decide to cancel this policy by sending mail and reinsure with other company . Then receive phone call first one regarding sended emails to enquiries address provided with documents with explain to me regarding last one : when I'd like to cancel this policy with today dates m outstanding balance will be 380£ . Is there any customer right to cancel policies as worry about future communication and due to negligence on the part of the service? During this conversation was clearly feel pressure on me to accept offer of cancellation with outstanding of 380£. Please be aware with this I don't like to even think what would might happen to have a policy with wrong details . Aparts of it have to my first conversation with brooker on 08444721582 was 58:40 min and cost me 30£ add to my bill without any information about additional charge to use this tel. nr . I still can't believe is that happen on real world in 21 century . Looks like theft in a white day. Reviewed on: 8th December 2017

Reply from Hi Konrad, thank you for taking the time to leave your review. We are really sorry to hear of the level of service we have provided. Please be assured we are investigating the matter fully, and we will contact you directly to discuss this further. Kind regards, Complete Cover Group. Response date: 9th December 2017