I've used esure for many years, but this is my last. After an accident, my car was undriveable and recovered by the police. They say their aim is to get you a courtesy car within two days if your car is undriveable, this is just a lie. They make no aim or effort to achieve this, they just with hold telling you that you can only have a courtesy car when your car is being repaired. Over a week later and my car is still in the recovery yard with no contact made to collect it or move it to the repairers (whilst all the time adding the cost of storage to the claim). On hold for over an hour on a daily basis to keep getting told it's being collected that day, utter rubbish. And definitely don't hang up when they say they'll call you back because they won't.
Reviewed on: 25th March 2022
