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Name: Laineyp

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DO NOT BUY - Terrible and stressful experience taking money from bank acc without consent

have recently had a very negative experience of purchasing JL car insurance. I would like to share with the public how terrible this experience was. This whole customer experience has been very negative and stressful. Please DO NOT take out car insurance with JL. I agreed a premium. Then they requested documents including full data of my partners insurance for which they didn’t consent for their approval to share their data. I sent this in, my policy was increased as JL said I had a claim on my previous insurance so it would increase by £270. I said no thanks to the premium. I cancelled the policy (having paid an initial deposit). JL confirmed they cancelled the policy. Then they took the first instalment from my bank account, without my consent. I contacted them, spent over 30 minutes on the phone. They assured me I would hear within 5 days. 1 week later,no communication so I had to call them back and spent 55 minutes on the phone again - asked for a MANAGER- who tried to deconstruct what I was saying and make me look like a criminal/liar. He told me I would hear within 5 days but heard back 1 day later. JL have said it is ok to charge me without sending or communicating they would do this, have negated all wrong doing! Reviewed on: 25th March 2022