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Name: Doreen Broom

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I am changing from this company just havent got around to itbyet

I phoned them 2 weeks before Christmas tomsay my heating isn't working I spent hours trying to get through to them different times of the day.. thus was on the Friday was told no one can come till Monday which they did was told it had to have a part but ensure said I had to pay I then phoned ensure myself and was told the same thing Though it was £198 I never had it I am 80 years old and struggle on my pension as it is in explained this to ensure and was told its my problem, Well the company that came out were so kind but there policy was they couldn't accept post dated cheques but as i was without heating and wouldn't be able to get the money until my pension went into my account for weeks they kindly took a post dated cheque otherwise i would have been without any heat for 3 weeks and at 80 years old they wouldn't see me suffer and a really kind manager from the company Came to my house and gave me a heater as the part they wanted had to be ordered .I would recommend this company to anyone but as for ensure would advise any not go with them.I have been with ensure years and surely they could have covered the part thstbwas needed. Doreen Broom Reviewed on: 21st March 2018

MOST DISAPPOINTING SERVICE

Will be changing my insurance company. Reviewed on: 21st December 2017