Got home insurance with home emergency cover from esure. Midway through the policy, got a letter saying they'll be charging £25 excess for every home emergency claim. 2 days ago, my shower drain was blocked and phoned home emergency. Straight away they wanted the£25 excess. I paid and an engineer came the following day. He cannot fix the problem blaming everyone why he cannot fix including poor installation. In short this incompetent engineer is useless. Called another plumber and he managed to fixed it in 15 minutes. Phoned esure asking for refund of my excess money and they said no, you can't have it. I'm not renewing my policy anymore. Not recommended. Avoid at all cost. Instead of solving a problem they'll give you more problem and you lose money too. No no no to esure insurance.
Reviewed on: 30th March 2022
