Stay well clear if you are a business
I took out a green flag business policy, I ensured I took out the highest one possible.
In case of break down I then had a replacement vehicle for two days and my vehicle would be straight to the garage.
First time I come to use them went like this.
Had a technician out to my vehicle (not green flag they subcontract there entire business) he said there was no fault to continue driving, I continued with my working day for 20 minutes later the same issue with the vehicle I then waited an hour and half to be recovered to the nearest garage.
As soon as my van was in the garage they said it would be at least a day or so before they could look at it and repair it so I contacted green flag to arrange a replacement vehicle as per my policy.
I was told on the phone it was arranged for two days and to expect a call within two hours to arrange delivery of the vehicle I even was asked for the delivery address for the replacement vehicle.
Two hours later I received a call stating that the hire company had no availability and to wait till the morning.
The following day 11am I have another call from the hire company they say that they will get me a vehicle out the next day in the late afternoon so there goes two days worth of business and countless lost customers.
I then asked what I would need to do the hire company said they don’t deliver the vehicle and that I would have to make my way to the office to collect miles from my home at further cost to me.
I contacted green flag about this they said there’s nothing they can do it’s subject to availability and washed there hands of me I cancelled the policy on the spot.
In summary
I was stupid for going cheap stick with the AA you pay for what you get.
If you are a business there policy isn’t worth the paper it’s written on there is no real cover for you.
They subcontract all of there business out so there is no real support I’m sure they don’t employ anyone themselves
Unfortunately as a new business we have learnt a very difficult lesson don’t rely on companies like this when things go wrong.
I just hope we can recover from the damage caused
Reviewed on: 30th March 2022
