Someone, who was under the influence of drugs crashed into my car last week, writing it off.
My partner contacted Axa and also sent in pictures and evidence of the crash immediately, as asked to do.
The crash was on 07/03/22
He called them yesterday 01/04/22 to see what is going on with the claim.
THEY HAVE NOT DONE A THING! THEY HAVE NOT CONTACTED THE OTHER INSURANCE.
I am so stressed, anxious, waiting for answers so that we can arrange transport to childcare as we have to give the hire car back soon.
It has been a long process, my partner has been backwards and forwards with phone calls, to hear nothing back!
I hope I will get some kind of compensation and NOT lose my no claims, £400 excess and NO COMPENSATION FOR SOMEONE ELSE WRITING OFF MY CAR!
So upset.
Shocking customer service.
Reviewed on: 1st April 2022
