I went on the chat, and they couldn’t help me they said I had to phone in, after waiting 20 mins I got though and explained my issue they said they couldn’t help so I had to wait another 30 mins for the next department who then said they couldn’t help and I have to be transferred to the team I was speaking to at the start, I told him not to transfer me so he checked with his boss and said they couldn’t help with my arranged overdraft interest as my reasoning wasn’t excepted. A very long wait for no help and no advice
Reviewed on: 4th April 2022
