WHY? read on...
I have a Sainsbury's online savings account.
I used it to temporarily (or so I thought) store some money from old accounts as I have streamlined my finances.
The issue is:
Now that I have cleaned up my finances and have decided to get the money out of my Sainsbury's saving account I SIMPLY CANNOT. I enter details of longstanding traditional bank based current accounts and even newly created online current accounts and their system simply refuses to accept them
"There's been a problem....." with no explanation the pointless "contact us" phone number 0808 540 5060 is utterly futile as you go through a load of waiting and entering options and acc' details etc to be told there's either tech problems or this particular service is currently unavailable??
[They should re-record their message to list all the things they can't do - it'd save "customers" a TON of pointless activity]
So in effect they have my money and wont give me access so I can transfer it and I have NO means to sort it out -
Customer Serice non existent [tick]
Systems that continually crash / unavailable [tick]
I can't wait to see the back of them - they are the worst (masquerading as a) bank I have ever had dealings with.
Reviewed on: 9th April 2022
