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Name: Paloma Soroa

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Traumatic experience with Barclays mortgage

1
I applied for a mortgage from Barclays as a first time buyer. The experience has been horrendous and thanks to its very incompetent mortgage team I'm going to lose the property. The seller is fed up with the length of time this is taking when my solicitor sent all the paperwork related to the survey of the house around the 15th of Feb. Two months down the line this hasn't been sectioned. A complaint has been put through and even the complaint department didn't botherered to give me a ring when it was agreed through a text message. The stress and upset this is causing me is beyond belief. An absolute lack of respect to a customer. Never use Barclays as your lender Reviewed on: 13th April 2022