I was with Axa for around 7 years - paying over the odds (my fault) for car insurance with bells on ! Thought it was all good but clearly had not needed to use their actual “Car insurance service” (I think that why I was paying them !! )
When someone hit the back of my car and drive off - I was quick to get the reg number, a witness, and a crime number from the police . After two years of chasing this case up with Axa, so unbelievably maddening, who had clearly done nothing every time I rang to get an update, they finally told me after chasing them too much that they were closing the case because the guy who did it said “it wasn’t him” - over the phone !!
It’s been the most deeply frustrating 2 years.
I would not recommend these fools - in fact I would run away. I have now finished my term with them and will NEVER use then again.
Truly appalling no service at all.
Ps if you ever hit someone else - just drive away … say it wasn’t you - chances are if Axa is the insurance company you get away with it - ffs !
What a useless system
£3500 I had to pay out and my insurance went up by £200
Thanks for that
Reviewed on: 14th April 2022
